What is a One Retail Card?
A One Retail Card can be purchased from a Walmart store and loaded with money in person (either using cash or a debit card). Once you have activated your card, you may use it like a debit card. If approved for a One Cash account, we will send you a permanent debit card, which should replace your retail card.
Why do I need to activate my One Retail Card?
The card you purchased at the store will not work until it is activated by scanning the QR code on the packaging or visiting one.app/getstarted, providing the required information, and applying for a One Cash account.
The One Retail Card is not a gift card. By activating your One Retail Card, you are applying to open a One Cash account.
How do I activate the One Retail Card I purchased at Walmart?
Start the activation process for your newly purchased One Retail Card by scanning the QR code located on the card packaging or by visiting one.app/getstarted.
What is needed to activate my One Retail Card?
You must be at least 18 years old. When you apply, you will need to provide your full legal name, U.S. physical address, date of birth, Social Security number, mobile phone number, email address, and possibly a copy of your government-issued photo identification or a utility bill. If we are not able to verify some of your information, or if you are under 18 years old, your card will still be activated for Limited-use, and you can spend the money from your initial deposit.
Is my One Retail Card a gift card?
One Retail Cards are not gift cards. By activating a One Retail Card, you are applying to open a One Cash account.
Is there a fee to buy a One Retail Card?
There is a $1 Retail Card purchase fee to purchase a One Retail Card. If your Retail Card does not have any transfers in or out for more than 60 days, within the first 6 months of your Retail Card purchase, you will be charged a one-time $12 inactivity fee. There are no other fees associated with your One Retail Card.
What if I already have a One Cash account and purchased a One Retail Card?
Once you activate the Retail Card, the card's balance will be added to your existing One Cash account. As a courtesy, we will issue a one-time credit to cover the cost of the $1 purchase price to your Debit balance. The card you purchased will be deactivated if your One Cash account balance was greater than $0 prior to retail card activation, and you will be able to use the debit card associated with your One Cash account to make purchases going forward.
If we are unable to approve you for a One Cash account, and you have existing One Retail Card(s) that are activated for Limited-use, your new One Retail Card will be activated separately.
I received a notification that my One Retail card was activated for Limited-use.
This generally occurs if we aren’t able to verify some of the information that you provided in your account application. Your One Retail Card will be activated for Limited-use, and you can use it to spend your initial deposit. You can also download the One app to view your balance, see your transactions, and manage the safety features of your card, like freezing or unfreezing your card or changing your PIN. Because we are not able to offer you a full account, you are not eligible for any APY on Savings. You will not be able to add additional money to your card.
Where can I buy a One Retail Card?
One Retail Cards are available for purchase at Walmart locations nationwide.