One to One

What is One to One?

One to One is a free and simple way for ONE customers to send and receive money from other ONE customers.  

How do I get One to One?

You only need to enroll once before transferring funds to another ONE customer.  Customers do not need to enroll to receive funds. 

To enroll in One to One, follow these steps:

  • Open or log into the ONE app on your phone
  • Navigate to Cash Control 
  • Select the One to One announcement
  • Click on Get Started
  • Next, you will have the option to sync your current contacts
    • You will receive an auto-generated user name that can now be shared with others who use ONE 
  • Click on Use One to One

How do I use One to One?

To transfer funds instantly using the One to One feature, follow these steps:

  • Open or log into the ONE app on your phone
  • Navigate to the Cash Control tab
  • Select Send Cash
  • Identify the person you want to send funds to by searching: 
    • Your synced Directory List
    • Their Full phone number
    • Their User name
    • Scanning their unique One to One QR Code
  • Enter the amount you wish to send and an optional and optional memo of up to 30 characters
  • Click on Send Cash
  • Review the request and select Yes, and your transfer will be sent instantly. 

When completing a One to One transaction, money will be transferred instantly.  One to One transfers are irreversible and cannot be canceled. 

Will my Overdraft Protection work with One to One?

No, you will not be able to use Overdraft Protection or cause your account to go negative to send funds using One to One.

Are there any limits on how much I can send or receive?

Yes, the amount of funds you are able to send and receive may vary depending on various factors, including but not limited to direct deposit eligibility and how long you have had your ONE account.  These limits reset over a rolling 31-day period.  We cannot increase your monthly limit at your request. 

Was this article helpful?
0 out of 0 found this helpful

Articles in this section