How can I protect myself from potential scams and fraud attempts?
Make sure you are transacting with people that you trust. If something sounds too good to be true, it’s likely a scam, and you should be cautious. Fraudsters will attempt to steal customer data and use it for personal gain. To protect yourself, you should never provide anyone with sensitive or personal information, such as your account number, or social security number/tax identification number.
If you believe that you are a victim of a scam, contact our Customer Support team immediately or say Agent in chat to be connected to a One Specialist.
What are some common scams or fraud with peer to peer payments?
Imposter scams
An imposter scammer may call, text, or email you, stating that they are representative of One or pretending to be someone from your contacts. These contacts may be accompanied by a fake sense of urgency to get you to transfer funds immediately. One would never call, email, or text our customers requesting for One to One payments or asking for your sensitive information, like a one time password or passcode. Please thoroughly verify recipient details before making a One to One transfer to ensure you are sending money to the right person, and they are who they say they are.
Too good to be true deal scams
If it sounds too good to be true, it typically is. Imposters will reach out, stating they are representing a company with unsolicited “too good to be true” offers. This will often involve you clicking on a suspicious link or providing personal information or payment to receive this fictitious product. It is best to always research the product or reach out to the company first before engaging in these types of deals or purchases.
Money Mule Scams
These types of scams involve moving funds from one account to another at the request of another individual. The imposter will typically send funds to an individual and request a portion of those funds are sent to another person or entity. The funds are then determined to be fraudulent or illegally obtained and can result in legal trouble for the parties involved in the laundering of these fraudulent funds.
How do I keep my One Retail Card safe?
Do not provide your One Retail Card's information, including the card number, CVC, or expiration date, to anyone. Be aware of scammers that may request payment from you via the retail card. For example, an imposter scammer may call, text, or email you, stating that they are representative of law enforcement. These contacts may be accompanied by a fake sense of urgency to get you to purchase One Retail Cards at Walmart immediately and to give them the last 8 digits of the card as proof of purchase. Law enforcement agencies would never call, email, or text our customers requesting for One Retail Cards or asking for your sensitive information, like a one time password or passcode or your card information.