Avoid Scams and Keep Your Money Safe with One to One

At ONE, the safety of your account is very important to us. In the growing world of digital payments, it's also important to understand common issues like scams and fraud and to ensure you keep your account safe and secure. 

How to send money safely with One to One? 

One to One offers a simple way to instantly send money from your account to your friends and family. It's important that you only send money to people you trust. You should verify and double-check the recipient information before confirming a payment, and it’s best not to exchange payments with people you do not know. 

Why should I treat ONE to ONE payments like cash? 

Money sent via One to One is instant and cannot be canceled or reversed. It’s important that you know and trust those you send money to, like trusted friends, family, and co-workers. 

Does One to One offer purchase protection? 

One to One does not offer purchase protection. You should be aware of payment scams and fraud schemes. One to One should not be used to pay people you do not know personally.

How can I protect myself from potential Scams and Fraud attempts? 

Make sure you are transacting with people that you trust. If something sounds too good to be true, it’s likely a scam, and you should be cautious. Fraudsters will attempt to steal customer data and use it for personal gain. To protect yourself, you should never provide anyone with any of your sensitive and personal information. 

If you believe that you are a victim of a scam, please chat with us from the profile section in the ONE app at any time or call us at +1 (855) 830-6200 between 9 AM and 9 PM ET.

What are some common scams or fraud with peer to peer payments?

Imposter scams

An imposter scammer may call, text, or email you, stating that they are representative of ONE or pretending to be someone from your contacts.  The communication may even appear to have come from ONE or someone that you know. These contacts may often be accompanied by a fake sense of urgency to induce you into transferring funds immediately.  ONE would never call, email, or text our customers requesting for One to One payments or asking for your sensitive information. Please thoroughly verify recipient details before making a One to One transfer to ensure you are sending money to the right person and they are who they say they are.

Too good to be true deal scams

If it sounds too good to be true, it typically is.  Imposters will reach out, stating they are representing a company with unsolicited “too good to be true” offers.  This will often involve you clicking on a suspicious link or providing personal information or payment to receive this fictitious product.  It is best to always research the product or reach out to the company first before engaging in these types of deals or purchases.  

Money Mule Scams

These types of scams involve moving funds from one account to another at the request of another individual.  The imposter will typically send funds to an individual and request a portion of those funds are sent to another person or entity.  The funds are then determined to be fraudulent or illegally obtained and can result in legal trouble for the parties involved in the laundering of these fraudulent funds. 

I was tricked into sending a One to One payment; what do I do?

If you were tricked or persuaded into authorizing a One to One payment and did not receive what was expected, this may be considered a scam. Since you authorized the payment, you may not be able to get your money back. Contact us as soon as possible and report the transaction if you fell victim to a scam.  You can chat with us from the profile section in the ONE app at any time or call us at +1 (855) 830-6200 between 9 AM and 9 PM ET.

I did not send this One to One payment; what do I do? 

If you suspect fraud on your account, follow the steps outlined here: Disputes 

I was expecting a One to One payment, why did I not receive it? 

One to One transfers are sent instantly to your Checking balance.  If you have not received an expected One to One transfer, please contact us to file a dispute.  You can chat with us from the profile section in the ONE app at any time or call us at +1 (855) 830-6200 between 9 AM and 9 PM ET.

Remember: You should only use One to One to send funds to trusted friends and family in accordance with our ONE Deposit Account Agreement.

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