Can I set a beneficiary on my account?
No, we do not offer the ability to set beneficiaries on Credit Builder.
Is it possible to pick a different payment plan?
No, terms for Credit Builder are standard and do not change based on creditworthiness.
Can I refinance Credit Builder?
No, terms for Credit Builder are standard and do not change based on creditworthiness. If you are having trouble making your monthly payment due, you may cancel Credit Builder anytime without penalty from One by contacting Customer Service via phone or chat. Please note that prematurely terminating a loan account may have an impact on your credit score.
Are there fees for canceling Credit Builder?
No, there are no fees for canceling Credit Builder. You may cancel at any time and the savings you've contributed so far will be deposited to your Primary Savings. Note that prematurely terminating a loan may have an impact on your credit score. If you would like to cancel your Credit Builder account, please contact Customer Service via phone or chat.
How can I cancel Credit Builder?
Please reach out to Customer Service via phone or chat.
Can I temporarily suspend or pause Credit Builder?
No, Credit Builder can’t be paused or temporarily suspended.
Can I change or update the terms of Credit Builder?
No, terms cannot be changed or updated.
If my Credit Builder is canceled, can I reopen the same Credit Builder?
No, you can not reopen the same Credit Builder. However, you can sign up for a new Credit Builder at any time.
Can I make withdrawals?
No, you can’t make withdrawals from Credit Builder. The principal amount is placed in your Credit Builder lockbox and applied to your monthly payments. You will get back the savings you've contributed at the end of the program.
What bank is my Credit Builder at?
Coastal Community Bank, Member FDIC
How can I monitor my credit score?
You can view and track your credit score from the Home tab of your One app.
How can I request SCRA benefits?
Please reach out to our Customer Service team. They can be reached at +1 (855) 830-6200 from 9 am to 9 pm ET, seven days a week. Chat is available in app 24/7. Copies of your documents can be emailed to documents@one.app or mailed to OneProgress Services LLC, PO Box 513717, Los Angeles, CA 90051-3717.
How can I view my prior Credit Builder program activity?
You can view closed Credit Builder loans in the One app or website. To view a closed Credit Builder follow these steps:
- Open the One app
-
Tap
to access your Profile
- Tap Documents then Credit Builder history
- Select the corresponding Credit Builder you wish to view