What account should I look for on my credit report?
Your Credit Builder should show up as “One / CCB” on your credit report. CCB stands for Coastal Community Bank.
Why does my credit report not show as paid for the most recent month?
If you don’t see your most recent payment on your credit reports, don’t worry, it may just take time for the bureaus to update your report. Generally speaking, it may take a few weeks for credit bureaus to update your credit reports. They are not a real-time picture of what your credit looks like now.
When will One’s Credit Builder program show up on my credit report?
You should expect Credit Builder to show on your credit report approximately one month after opening.
Do you report to all 3 bureaus?
Yes, we report to Equifax®, TransUnion®, and Experian®.
When does One report to the credit bureaus?
One reports each Credit Builder account monthly to the credit bureaus.
Why did my credit score drop after I signed up for Credit Builder?
Your credit score is dependent on many factors outside of One’s Credit Builder. If you have not missed a payment during the Credit Builder program, there may be other factors related to your credit behavior that have influenced your credit score.
When will my credit score go back up?
We report your payments to the three major credit bureaus: Experian, Equifax, and TransUnion. Improving your credit score depends on your unique situation and several factors, including how you manage your finances. With regular on-time payments and good credit habits, your score can improve over time.
Why do I have a new $300 loan on my credit report?
When you signed up for Credit Builder, you took out a $300 interest-free, fee-free loan. We kept the proceeds from the loan in a Credit Builder savings pocket to cover $24 of your $25 monthly payment obligation. Monthly payments are reported to each of the three major credit bureaus. On-time payments towards your loan may help to build your credit over time.