How do I close my account?
Please call or chat with One Customer Service for help canceling your One Cash account. Chat is available 24/7 from your Profile page in the One app; say Agent in chat to be connected to a One Specialist.
What do I need to do before I close my account?
Before you close your account:
- Bring your total Debit and Savings balance to zero
- Ensure that all of your transactions have posted or are finalized, not pending
- Cancel or move your direct deposit and any recurring transfers or bill payments