How do I close my account?
Please call or chat with One Customer Service for help canceling your One account. Chat is available 24/7 from your Profile page in the One app, or we can be reached at +1 (855) 830-6200 from 9 a.m. to 9 p.m. ET, 7 days a week.
What do I need to do before I close my account?
To prepare your account for closure, please take the following steps:
- Bring your total Debit and Savings balance to zero
- Ensure that all of your transactions have posted or are finalized
- Cancel or move your direct deposit and any recurring transfers or bill payments