How do I sign into my account?
- Open the One app or website and select Sign In
- Enter your mobile phone number or choose Sign in with your email
- Enter the one-time use 6-digit verification code sent to your mobile device or email
- Enter your account passcode
You can also use face recognition or fingerprint authentication to sign in on your devices.
What is my username and password?
In place of a traditional username and password, you can sign in using your mobile phone number (which acts like your username) and the one-time 6-digit verification code sent to your mobile device (which works in place of a password). To further secure your account with multi-factor authentication, you will also be asked for your account passcode. Never share your passcode with another person.
What if I don’t have access to my phone number on file?
You can sign in using the email address associated with your One account.
- Open the One app or website and select Sign In
- Select Sign In With Your Email
- Enter the email address associated with your One account
- Check your email inbox for the one-time passcode
- Enter the one-time passcode you received via email in the One app
- Enter your 4-digit account passcode
- If you have not yet set up a passcode, you will be required to enter the last 4 digits of your SSN/ITIN and will then set a passcode
Once sign in is completed, you can update your phone number in the One app by following the steps in the Updating your profile Help Center article.
What if I don’t have access to the email address on file?
You can sign in using the phone number associated with your One account.
- Open the One app or website and select Sign In
- Enter the phone number associated with your One account
- Enter the one-time passcode you received via text message
- Enter your 4-digit account passcode
- If you have not yet set up a passcode, you will be required to enter the last 4 digits of your SSN/ITIN and will then set a passcode
Once sign in is completed, you can update your email address in the One app by following the steps in the Updating your profile Help Center article.
What if I don’t receive a verification code?
If you don’t receive the one-time use 6-digit verification code to your mobile device, tap RESEND in the One app.
If you still cannot receive the 6-digit verification code to your device, contact Customer Service or say Agent in chat to speak with a One Specialist.
If you allow face recognition or fingerprint authentication to sign in, you will not be asked for your mobile phone number or verification code to access your account.