Signing in

How do I sign into my account?

  • Open the ONE app or website
  • Select Sign In
  • Enter your mobile phone number
  • Enter the one-time use 6-digit verification code sent to your mobile device

You can also use face recognition or fingerprint authentication to sign in on your devices. When signing in on the website, you will be asked for your account passcode.

What is my username and password?

In place of a traditional username and password, sign in using your mobile phone number (which acts like your username) and the one-time 6-digit verification code sent to your mobile device (which works in place of a password) each time you log into your account. 

What if I don’t receive a verification code?

If you don’t receive the one-time use 6-digit verification code to your mobile device, you can have a new code resent by selecting RESEND.

If you still cannot receive the 6-digit verification code to your device, contact Customer Service to make sure your phone number is correct and up to date.  

If you allow face recognition or fingerprint authentication to sign in, you will not be asked for your mobile phone number or verification code to access your account.

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