Account statements

How do I access my statements?

You can access your statements in the ONE app or on the website.  You can view your statement within the ONE app by following these steps:

  • Open and log in to the ONE app on your phone
  • From the Spend tab, tap the icon of your initial in the upper-left corner 
  • Tap Statements
  • Select the corresponding month to view each statement

Electronic statements for the previous month are available by the 7th day of each month. We do not send physical statements through the mail. 

How do I get an account verification letter?

You can request an account verification letter by contacting ONE Customer Service. An account verification letter will include your name, account and routing numbers, and verify you as the account holder.

Can I get a transaction letter or partial statement?

ONE does not provide partial statements or transaction letters. Transaction history is provided in each monthly statement, which is made available by the 7th day of the following month.

What is a 1099 tax form?

A 1099 tax form is a record of income earned from interest or promotional credits. If you earned more than $10 in interest or received promotional credits, you may receive a 1099 form, either a 1099-INT or a 1099-MISC.

When will I receive a 1099 tax form?

Eligible ONE customers will receive either a 1099-INT or 1099-MISC form via email in preparation for tax season in April. Generally, that email will be sent between January and March. 

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