Updating your profile

How do I update my address?

  • Open and log in to the ONE app on your phone
  • From the Spend tab, tap the icon of your initial in the upper-left corner
  • Tap on the Profile option
  • Tap Edit next to your home or mailing address
  • Type in your new address and select Continue
  • Enter your account passcode and your address will be updated immediately

Please use a physical residential address as your home address (we cannot accept business or commercial addresses). You can also update your address on the website.

Can I add a mailing address?

Yes, you can list a mailing address separate from your physical home address on your account. Your mailing address is where you'll receive your ONE card or any mail related to your ONE account. Your home address is used as the billing address for purchases.  

How do I update my email address?

  • Open and log in to the ONE app on your phone
  • From the Spend tab, tap the icon of your initial in the upper-left corner
  • Tap on the Profile option
  • Tap Edit next to your email
  • Type in your new email address and select Continue
  • Enter your account passcode and your email address will be updated immediately 

If you no longer have access to the email address on file with ONE, please reach out to Customer Service so we can help you update your information. 

How do I update my phone number?

  • Open and log in to the ONE app on your phone
  • From the Spend tab, tap the icon of your initial in the upper-left corner
  • Tap on the Profile option
  • Tap Edit next to your phone number
  • Type in your new phone number and select Continue
  • Enter your account passcode and your phone number will be updated immediately 

If you are unable to log in, please reach out to Customer Service so we can help you update your information. 

Can I use any phone number?

Any of your U.S. based mobile phone numbers that can receive text messages will work. Landlines cannot be used to create a ONE account.

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