How can I keep my account safe?
Never share your account or personal information. Please be aware that One will never ask for any sign-in information, such as your app Passcode or one-time verification code, full Social Security number (aside from when you open an account), or account passwords. Any email correspondence from One will be sent from an address ending in @one.app.
How can I reset my passcode?
- Tap
(person icon) to access your Profile in the One app
- Select Account
- Tap App passcode
- Enter your current account passcode
- Create and confirm a new four-digit passcode
- Your new account passcode will be immediately updated
You can also tap here to change your passcode in the One app.
If you are experiencing issues with your passcode, please contact Customer Service or say Agent in chat to be connected to a One Specialist.
What do I use my passcode for?
Your account passcode is required to verify certain requests on your account, including:
- Logging into your account on a new device and the website
- Updating your profile information
If you have already logged in on a device and have turned on face recognition or fingerprint authentication, you will not be required to enter a passcode during the login process.