There are many options when it comes to transferring money in and out of your One Debit and Savings.
Summary of ways to transfer funds
| Type of Transfer | Method | Timeframe | Possible Fees |
| External Bank Transfers |
Deposits initiated from your One Cash account where funds are transferred from an external account to your One Cash account To learn how to link an account to your One Cash account, click here |
Transfers initiated from your One Cash account for deposit are processed the same day. Once sent, funds will typically arrive within 1-3 business days. | No Fees |
| Withdrawals initiated from your One Cash account where funds are transferred from your One Cash account to an external bank | The transfer process begins immediately, and it usually takes 1-3 business days for the funds to arrive at your external bank account. | No Fees | |
| Withdrawals initiated on an external bank's app/website where funds are transferred from your One Cash account to your external account. | Once the request is received, One will transfer funds out of your One Cash account right away; however, the receiving bank may take several days to make the funds available. | No Fees | |
| Deposits initiated on an external bank's app/website where funds are transferred from your external bank to your One Cash account | Funds become available once they're received by One. It typically takes 1-3 business days to receive your funds once initiated | No Fees | |
| Instant Transfers | Transfer initiated from One to a linked external debit card | Typically within minutes. | 1.75% of the total transfer amount or a minimum fee of $0.25 |
| Transfer initiated to One from a linked debit card in the One app | Typically within minutes. | No Fees | |
| Internal Transfers | Money movement within your One Cash account (ie. Pocket to Pocket transfers) | Typically instant. | No Fees |
| Global Transfers | Transfer initiated from One to send money to friends and family in over 140 countries | Delivery of funds will vary depending on the delivery method selected, currency, and country. | Fees and Taxes may apply |
| One to One | Money movement between One Customers | Typically instant. | No Fees |
| Money transfers from ONE@Work into One | Instapays will be credited to your One Cash account immediately. If you choose to transfer via ACH, funds will become available within 1 to 2 business days. | No Fees |
Will I receive notifications about transfers on my account?
One customers may receive alerts regarding actions taken on their account. To receive and action these alerts, turn on notifications during account setup or in your phone's settings.
External transfers to and from a linked account
Transfers initiated within the One app where funds are transferred from a linked bank to your One Cash account take between 2 and 5 business days.
Transfers initiated within the One app where funds are transferred from your One Cash account to a linked bank usually take 1-3 business days to arrive at your external bank account.
Most banks will allow you to send money to your One Cash account. These transfers, initiated from an external bank, typically take between 1 and 3 business days.
For transfers initiated from an external bank where funds are being withdrawn from your One Cash account, One will transfer the funds out of your One Cash account right away; however, the receiving bank may take several days to make the funds available.
Can I cancel a transfer to and from a linked account?
Pending transfers can be canceled in the One app:
- Navigate to the section or pocket where you initiated the transfer and select the transfer
- If the transfer can be canceled, the transfer summary will show the transfer as PENDING
- If the transfer cannot be canceled, the transfer summary will show that the transfer is IN PROGRESS and unable to be canceled
- Click on the Cancel Transfer button
- You will receive a pop-up confirmation message that your transfer has been canceled
What are my transfer limits?
There are no limits on the number of transfers in and out of your pockets. For newly linked external accounts, transfers over $500 may be declined.
Why was my transfer canceled?
Sometimes financial institutions can’t allow us to verify your balance via Plaid. If we are unable to verify the funds, the transfer will be canceled. Make sure the external account has sufficient funds when you initiate the transfer.
Instant transfers to and from a linked debit card
How do I link a debit card to my One Cash account?
To link a debit card:
- Select Cash Control
in the One app
- Choose Linked accounts
- Tap Add a debit card
- Enter your debit card number, expiration date, and security code
- Select Add Debit card and you will see your new debit card linked and available to transfer funds instantly
You will now see your linked debit card as an account option when initiating a transfer.
Are there any fees to use the Instant transfer feature?
Instant Transfers sent from a linked debit card to your One Cash account are fee-free. A fee of 1.75% of the total transfer amount or a minimum fee of $0.25 will be charged per transfer to your linked debit card.
How do I transfer money between Debit and Savings?
To transfer funds between your One Savings and Debit balances:
- Select Cash Control
- Choose Move money
- Choose Internal Transfer and select the source where the funds are coming from and the destination
- Enter the amount
You can also tap here, select Transfer, and follow the on-screen instructions in the One app.