Can I transfer money in and out of my account?
ONE customers can transfer money to and from your Spend or Savings pockets or any external account you have linked to your ONE account.
How long do transfers take?
The length of time a transfer takes will vary based on the type of transfer you are making.
Moving money between pockets (e.g., moving money from Spend to Savings pockets) can take up to 1 minute.
Funds transferred from a linked bank account take between 3 and 5 business days.
Some banks will allow you to send money to your ONE account using its account and routing number. These transfers, initiated externally, typically take between 1 and 3 business days.
When will my direct deposit be available?
Your direct deposit will post to your ONE account once we receive the funds from your employer or payroll provider.
Learn more about what qualifies as a paycheck direct deposit here.
What are my limits?
With ONE, there are no limits on the number of transfers in and out of your pockets. You can make as many transfers as you need. For newly linked external accounts, transfers over $500 may be declined.
Why was my transfer canceled?
ONE must be able to verify the balance in your external account for a transfer to be successful. Sometimes financial institutions can’t allow us to verify your balance via Plaid. If we are unable to verify the funds, the transfer will be canceled. Please also be sure the external account has sufficient funds when you initiate the transfer.