Knowledge Center

Getting started

• Activate a ONE retail card that you purchased from a store
• About ONE
• Application process
• Downloading the app
• Signing in
• Contacting ONE Customer Service

Adding money to your account

• Depositing cash
• Direct deposit
• Wire transfers
• Connecting money apps

Account and profile

• Updating your profile
• Passcode
• Account statements

Rewards and bonuses

• Cash back rewards
• Direct deposit bonus
• First purchase bonus
• Mastercard: Guide to Benefits

Spending

• ONE debit card
• Using your ONE card
• Getting cash
• Overdraft Protection
• Spending with a ONE retail card activated for Limited-use
• Accessing the funds in your account without your ONE card
• See all 7 articles

Saving with ONE

• Round-ups
• Pockets
• Interest rate (Annual Percentage Yield, APY)

Making payments and transfers

• Using Mail a Check to make a payment
• Transfers
• Account numbers
• Linking accounts

Privacy and security

• Disputes
• Privacy Choices
• Security at ONE

General information

• ONE retail card program
• Depositing and withdrawing cash
• Mobile check deposit
• Credit Builder
• Closing your account
• Recent changes