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  1. ONE Help Center
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Knowledge Center

Getting started

  • Activate a ONE retail card
  • About ONE
  • Application process
  • Downloading the app
  • Signing in
  • Contacting ONE Customer Service

Adding money to your account

  • Depositing cash
  • Direct deposit
  • Wire transfers
  • Connecting money apps

Account and profile

  • Updating your profile
  • Passcode
  • Account statements

Rewards and bonuses

  • One-tap Offers
  • Earning 5.00% APY
  • Direct Deposit Benefits
  • 3% Cash Back at Walmart
  • Cash Rewards
  • Mastercard: Guide to Benefits

Spending

  • ONE debit card
  • Using your ONE card
  • Getting cash
  • Overdraft Protection
  • Spending with a ONE Retail Card activated for Limited-use
  • Accessing the funds in your account without your ONE card
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Saving with ONE

  • Pay Autosave
  • Round-ups
  • Pockets and tabs
  • Interest rate (Annual Percentage Yield, APY)

Making payments and transfers

  • One to One
  • Using Mail a Check to make a payment
  • Transfers
  • Account numbers
  • Linking accounts

Privacy and security

  • Avoid Scams and Keep Your Money Safe with One to One
  • Disputes
  • Privacy Choices
  • Security at ONE

General information

  • ONE Retail Card
  • Depositing and withdrawing cash
  • Mobile check deposit
  • Credit Builder
  • Closing your account

Banking services provided by Coastal Community Bank, Member FDIC. Approved accounts are FDIC insured up to $250,000 per depositor. ONE is a financial technology company, not a bank. ONE card is issued by Coastal Community Bank pursuant to licensing by Mastercard® International.

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1 (855) 830-6200

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7 days a week
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Stay in Touch
  • Help Center

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    Getting started Adding money to your account Account and profile Rewards and bonuses Spending Saving with ONE Making payments and transfers Privacy and security General information
  • Legal

    show accordion content show accordion content
    Terms of service Privacy policies E-sign agreement Deposit account agreement Promotions terms and conditions Consumer report and SSA authorization Cookie policy License Rates and Fees
  • Contact Us

    show accordion content show accordion content
    1 (855) 830-6200

    9AM - 9PM ET
    7 days a week
    Chat available in app 24/7