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  1. ONE Help Center
  2. Knowledge Center

Knowledge Center

Getting started

  • Activate a ONE retail card that you purchased from a store
  • About ONE
  • Application process
  • Downloading the app
  • Signing in
  • Contacting ONE Customer Service

Adding money to your account

  • Depositing cash
  • Direct deposit
  • Wire transfers
  • Connecting money apps

Account and profile

  • Updating your profile
  • Passcode
  • Account statements

Rewards and bonuses

  • Cash back rewards
  • Direct deposit bonus
  • First purchase bonus
  • Mastercard: Guide to Benefits

Spending

  • ONE debit card
  • Using your ONE card
  • Getting cash
  • Overdraft Protection
  • Spending with a ONE retail card activated for Limited-use
  • Accessing the funds in your account without your ONE card
  • See all 7 articles

Saving with ONE

  • Round-ups
  • Pockets
  • Interest rate (Annual Percentage Yield, APY)

Making payments and transfers

  • Using Mail a Check to make a payment
  • Transfers
  • Account numbers
  • Linking accounts

Privacy and security

  • Disputes
  • Privacy Choices
  • Security at ONE

General information

  • ONE retail card program
  • Depositing and withdrawing cash
  • Mobile check deposit
  • Credit Builder
  • Closing your account
  • Recent changes
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